Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, along with the original packaging and seals intact.
For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged unless the item is defective or damaged upon arrival.
Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards
- Sale or discounted items (if marked as non-refundable)
- Opened or used perfume bottles
- Items without original packaging or seal
- Products damaged due to customer handling
Proof of Purchase
To complete your return, a valid receipt or order confirmation is required.
Please do not send your purchase back to the manufacturer without contacting us first.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few working days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank (processing delays are common)
If you’ve done all of this and still haven’t received your refund, please contact us at support@beauperfumery.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale or promotional items are non-refundable, unless they arrive damaged or defective.
Exchanges
We only replace items if they are defective or damaged upon delivery.
If you need an exchange for the same item, please contact us at support@beauperfumery.com and send the product to our return address.
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift, or was sent to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to our return address (shared after approval of your return request).
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions about refunds or returns, please contact us at: